Shipping and delivery policy

Every order is picked, checked and dispatched within 1 – 2 business days of payment clearing. We dispatch Monday to Friday excluding United States public holidays; an order paid at the weekend is dispatched on the next business day.

Orders are shipped from our facility in Fort Lauderdale, FL, USA. You receive a dispatch email with tracking as soon as the parcel leaves us.

Group orders of five pieces or more are quoted with their own lead time, which is confirmed in writing before the order is placed.

Within the United States

• Standard — flat USD 9, or free where the item subtotal after any discount and before tax is USD 69 or more.
• Expedited — quoted at checkout based on weight and destination. Never free, regardless of order value.

Outside the United States

International rates are calculated by weight and destination and are shown on the payment page before you pay. The free shipping threshold applies to United States addresses only.

We currently ship to the countries listed in the country selector at checkout. If your country is not listed, write to support@bagsluggagemore.shop and we will tell you whether we can arrange it.

• United States, standard — 3 to 6 business days after dispatch.
• United States, expedited — 1 to 3 business days after dispatch.
• Canada and Mexico — 5 to 12 business days after dispatch.
• Europe and the United Kingdom — 7 to 15 business days after dispatch.
• Rest of the world — 10 to 21 business days after dispatch.

These are estimates provided by our carriers, not guarantees. Customs inspection, weather and carrier backlog can extend them, and none of those is within our control. If your parcel is materially late we will chase the carrier on your behalf.

Import duties, customs charges, handling fees and local taxes on deliveries outside the United States are payable by the recipient. They are set by the destination country, not by us, and they are not included in the price you pay on this site.

Your carrier will normally contact you to collect them before delivery. We cannot estimate them in advance, and we cannot mark a parcel as a gift or declare a value other than the amount actually paid.

If a parcel is refused at customs or abandoned because import charges were not paid, it is treated as a change-of-mind return: we refund the item price once the goods reach us, less any outbound shipping and any charge levied on us for the return. If the goods are destroyed by customs rather than returned, no refund is possible.

All orders are exported from the United States and are subject to United States export control and sanctions law, including the regulations administered by the Office of Foreign Assets Control of the US Department of the Treasury and the Export Administration Regulations.

• We do not ship to any country, region or person subject to comprehensive United States sanctions or embargo, and we do not ship to any party on a restricted or denied party list.
• You confirm, by ordering, that you are not located in such a country or region, are not such a party, and will not re-export the goods in breach of applicable law.
• Goods sold here are ordinary consumer textile bags and are not controlled items. No export licence is required for the destinations we serve.
• Where an order cannot lawfully be fulfilled, we cancel it and refund in full. We are not liable for any other loss arising from such a cancellation.

Some destination countries restrict the import of certain materials or require particular documentation. Where we know of such a restriction we will tell you before dispatch; responsibility for compliance with the import law of the destination rests with the recipient.

Please check your delivery address carefully before submitting the checkout form. We can usually change an address before dispatch if you contact us quickly; after dispatch we cannot.

We do not deliver to poste restante addresses. We can deliver to a work address, a parcel locker or a forwarding address, but once a parcel is signed for at the address you gave us, delivery is complete.

If a parcel does not arrive

1. Check the tracking link in your dispatch email.
2. Allow the full estimate above, then email support@bagsluggagemore.shop with your order reference.
3. We open an investigation with the carrier. Domestic investigations usually close within 7 business days, international within 21.
4. If the parcel is confirmed lost, we send a replacement at no cost or refund you in full — your choice.

If a delivery is refused or goes unclaimed and comes back to us, we refund the item price less the outbound shipping and any return charge levied on us. See the refund policy.