Privacy policy

BAGS TO GO ENTERPRISES ORLANDO, LLC (“we”, “us”) operates this website under the brand name Cabinway and is the data controller for the personal information described in this policy.

Registered address: 200 Terminal Dr, Box 7, Fort Lauderdale, FL 33315, USA. Email: support@bagsluggagemore.shop. Telephone: +1 5554329549.

Any privacy question, request or complaint can be sent to the email address above with the subject line “Privacy request”. We acknowledge every request within five business days.

Information you give us

• Order details — name, email address, telephone number, delivery address and the items in your order. Collected to accept, fulfil and support your order.
• Enquiries — name, email address, optional telephone number, country, subject and message. Collected to answer you.
• Group order enquiries — the above plus organisation name, quantity, dimensional ceiling and target date. Collected to prepare a quotation.
• Mailing list — email address and your consent record. Collected to send the notes you asked for.

Information collected automatically

• Technical data — IP address, browser type, referring page and pages viewed. Used to keep the site available and secure and, where you consent, to measure traffic in aggregate.
• Local storage — the contents of your bag are stored in your own browser so they survive a page reload. This never reaches our servers until you submit the checkout form.

What we never collect

We do not collect card numbers, card expiry dates or security codes anywhere on this site. Payment is completed on a secure page hosted by our payment provider and we never see or store your card details. We do not collect government identity numbers, biometric data, precise geolocation, or information about health, race, religion, political opinions, sexual orientation or trade union membership.

• Performance of a contract — processing, delivering and supporting an order you have placed, and answering pre-purchase questions about it.
• Consent — the mailing list, analytics cookies and marketing cookies. You can withdraw consent at any time, and withdrawing it does not affect anything done before you withdrew it.
• Legitimate interests — keeping the site secure, preventing fraudulent orders and abusive form submissions, and understanding in aggregate which pages are used. We balance these against your rights and use the least intrusive method available.
• Legal obligation — retaining transaction and tax records for the period required by applicable law.

We share personal information only with:

• Hosting and content delivery providers that serve this website.
• Our payment provider, which processes your payment on its own secure page and handles your card details directly. We receive confirmation of payment and the billing name only.
• Delivery carriers, which receive the delivery name, address and telephone number needed to deliver your parcel.
• Email and database providers used to store enquiries and send replies.
• Professional advisers and authorities, where we are required to disclose information by law or to establish, exercise or defend a legal claim.

We do not sell personal information and we do not share it for cross-context behavioural advertising. We have not done so in the preceding twelve months.

• Enquiries and group order enquiries — up to 24 months from your last contact with us, then deleted.
• Mailing list — until you unsubscribe, and no longer than 24 months after your last interaction with an email we sent.
• Incomplete checkout details — up to 90 days, so that we can send the payment link and answer questions about an order you started. Deleted after that if the order was never completed.
• Completed orders — kept for the period required by tax and commercial law in the State of Florida and by any applicable federal requirement.
• Server logs — up to 30 days.

If you are in the European Economic Area, the United Kingdom or Switzerland you have the right to:

• ask for a copy of the personal information we hold about you;
• have inaccurate information corrected;
• have your information erased where we no longer need it;
• restrict how we use it while a question about it is resolved;
• receive the information you gave us in a portable, machine-readable form, or have it sent to another controller;
• object to processing carried out on the basis of our legitimate interests;
• withdraw consent at any time, where consent is the basis we rely on.

To exercise any of these, email support@bagsluggagemore.shop. We respond within 30 days and may ask for confirmation of your identity before releasing information. There is no charge unless a request is manifestly excessive.

You may also complain to your national supervisory authority. We would appreciate the chance to resolve the matter first.

International transfers

We are based in the United States and our service providers are largely based there. Where personal information is transferred out of the EEA or the UK, we rely on the European Commission’s Standard Contractual Clauses or the UK International Data Transfer Addendum with the relevant provider.

If you are a California resident you have the right to:

• Know what categories and specific pieces of personal information we have collected, the sources, the purposes and the categories of recipients;
• Delete personal information we hold about you, subject to the exceptions in the statute;
• Correct inaccurate personal information;
• Opt out of the sale or sharing of personal information — we do neither, so there is nothing to opt out of;
• Limit the use of sensitive personal information — we do not collect any;
• Not be discriminated against for exercising any of these rights. Prices and service are identical either way.

Categories collected in the last twelve months

Identifiers (name, email, telephone, postal address, IP address); commercial information (products purchased or considered); internet activity (pages viewed on this site). Each is collected from you directly or from your browser, for the purposes set out above.

Global Privacy Control

This site recognises the Global Privacy Control signal. If your browser sends a GPC signal, we treat it as a valid request to opt out of any sale or sharing of personal information and as a withdrawal of consent for analytics and marketing cookies.

To make a request, email support@bagsluggagemore.shop or call +1 5554329549. An authorised agent may act on your behalf with written permission.

This site is not directed to children. We do not knowingly collect personal information from anyone under 13, and anyone under 13 must not register, order or submit any form here.

Visitors aged 13 to 17 may browse but may not place an order. An order for a minor must be placed by a parent or guardian, who accepts the terms of service on the minor’s behalf. Our contact form asks for a parent or guardian email address where the sender is under 18.

If you believe a child has given us personal information, write to support@bagsluggagemore.shop and we will delete it promptly.

Every page is served over HTTPS. Form submissions are transmitted over an encrypted connection and stored with access limited to the staff who handle customer service. Payment is completed on a secure page hosted by our payment provider, which is responsible for card data handling under the PCI DSS; no card details are entered on, or stored by, this site.

No system is perfectly secure. If we become aware of a breach affecting your personal information, we will notify you and the relevant authority where the law requires it.

We update this policy when our practices change or the law requires it. The date at the top of the page always reflects the current version. Where a change materially affects your rights we will place a notice on the home page for at least 30 days, and where we rely on your consent we will ask for it again.

Related documents: cookie policy, terms of service.