Questions we are asked most

We cannot tell you that, and nobody selling bags honestly can. Allowances differ by carrier, by fare, by aircraft and by airport, and they change without notice. What we publish is the measurement we took off the finished piece. Put the limit from your own booking into the Size Ledger and it will show you the difference on every edge.

Because a bag is a different size empty, expanded and full. The first figure is empty and unexpanded, the second is the same bag at its other setting where one exists, and the third is the bag loaded. A loaded figure is only ever published with the list of what was inside when it was measured.

Yes. Every figure is the bounding box of the whole piece, so handles, feet, buckles and stowed straps are inside the number. We do not publish a body-only figure and leave you to add the rest at the gate.

It means at least one edge is within 2 cm of the number you entered. Treat it as a warning rather than a pass: 2 cm is well within the range that an external pocket can add under load.

No, deliberately. Any list we published would go out of date without our knowing, and a customer relying on it would be worse off than one reading the current rules on their own ticket. The Size Ledger only compares numbers you supply against numbers we measured.

No. Wheels and tow handles are counted in a bag's total dimensions and add weight without adding capacity, so nothing in this catalogue has either. Every piece is soft, semi-structured or has a moulded base only.

Product pages state the measured interior clearance of the sleeve — length, width and thickness in centimetres — rather than a list of device names. Measure your own device and compare. We do not name devices because model names change faster than our records do.

No. Some carry a water-resistance rating, and where they do, the exact test that produced it is printed beside it. Zippers, seams and base panels are not sealed. Anything that must stay dry should be in a separately sealed bag.

No. Nothing in this catalogue contains a battery, offers a power output or houses a tracking device. That is a deliberate boundary, not an oversight.

Each of the four sets contains three pieces chosen to work together, priced below the current list price of the same three bought separately. The product page lists every piece and shows both totals.

US Dollars only. There is no currency selector on this site and we do not quote or accept any other currency. If your card is denominated elsewhere, your bank sets the conversion rate.

You enter your delivery details on this site, then complete payment on a secure hosted page. No card details are entered on, or stored by, this site. We accept Visa, Mastercard, American Express and Discover.

Orders leave us within 1 to 2 business days. Standard delivery within the United States is 3 to 6 business days after dispatch; international is 7 to 21 business days depending on destination. Full detail is on the shipping policy page.

Yes, to the countries listed at checkout. Import duties and taxes on international deliveries are payable by the recipient and are not included in our prices.

No. Every piece is a single outright purchase. There is no membership tier, no monthly or annual plan, no points scheme and no store credit anywhere on this site. The mailing list is free and separate.

Yes. Anything unused, unopened, complete and within 30 days of delivery can be returned for a full refund of the item price. Email us first and we will send return instructions the same day we reply.

The standard return policy applies and nothing beyond it. If the item is unused and within the 30 day window you can return it in the ordinary way. We do not reimburse gate fees or other travel costs, and we do not sell any protection product that would.

Defects in materials and workmanship for 12 months from delivery, under normal use. Postage is paid both ways for a warranty claim. Fair wear and tear and damage from exceeding the stated load rating are not covered.

Email support@bagsluggagemore.shop or call +1 5554329549, Monday to Friday, 09:00 to 17:00 Eastern Time. Every message is answered within one business day.