Refund, return and cancellation policy

You may cancel an order at no cost at any time before it is dispatched. Email support@bagsluggagemore.shop with your order reference, or call +1 5554329549 during Monday to Friday, 09:00 – 17:00 Eastern Time.

If you have already paid, we refund the full amount, including any shipping you paid, within five business days of confirming the cancellation. If you have not yet paid, the payment link is void and nothing further happens.

Because we dispatch within 1 – 2 business days, please contact us as early as possible. If your parcel has already gone, the return process below applies instead.

You may return any item within 30 days of delivery for a full refund of the item price, provided that it is:

• unused and unworn, with no marks, scuffs, odours or pet hair;
• in its original packaging with any tags still attached;
• complete, including every piece of a set and every accessory supplied with it.

How to start a return

1. Email support@bagsluggagemore.shop with your order reference and the item code. Please do not send anything back before we reply.
2. We send return instructions and a return address the same day we reply.
3. Send the item back within 14 days of receiving those instructions, using a tracked service.

Who pays for return shipping

• Change of mind — you pay the return postage. We do not deduct a restocking fee.
• Faulty, damaged or wrong item — we pay, and we refund any outbound shipping you were charged.

The item remains your responsibility until it reaches us, so please keep the tracking receipt.

We cannot accept a return where the item:

• has been used, packed, carried or washed;
• is missing its packaging, tags, or any component of a set;
• has been damaged after delivery, including damage caused by carrying more than the stated load rating on the product page;
• has been altered, repaired or customised.

If a returned item arrives in a condition that does not meet the requirements above, we contact you before doing anything. You may have it sent back to you at your cost, or accept a partial refund reflecting the reduction in value. We do not dispose of anything without asking.

None of this affects your statutory rights in respect of faulty goods, which are set out below.

Once your return arrives and passes inspection, we issue the refund within five business days to the original payment method. Your bank or card issuer may take a further 3 to 10 business days to show it. We email you when the refund leaves us.

Refunds are issued in US Dollars for the amount originally charged. If your card is denominated in another currency, the amount you receive back depends on your bank’s exchange rate on the day, and any conversion difference is between you and your bank.

• Original outbound shipping is refunded only where the item was faulty, damaged or wrong.
• If a partial return takes the remaining order below the free shipping threshold of USD 69, the standard shipping charge that would have applied is deducted from the refund.
• A set must be returned complete. We do not refund individual pieces out of a set.

Every item carries a 12 month warranty against defects in materials and workmanship under normal use. If something fails within that period, email support@bagsluggagemore.shop with your order reference and a photograph of the problem.

We will replace the item, repair it, or refund it — the choice is yours where the fault is material. We pay return postage and outbound postage on any replacement.

If a parcel arrives damaged in transit, tell us within 7 days of delivery and keep the packaging. That helps us claim against the carrier and gets your replacement out faster.

Fair wear and tear, damage from exceeding the stated load rating, and damage caused by a third party handling the bag are not defects. See the product safety page for load ratings and use limits.

If a carrier decides at a desk or a gate that one of our bags may not be carried into the cabin, that situation is handled under the standard return policy above and under no other arrangement. If the item is still unused, unopened and within 30 days of delivery, you may return it for a refund of the item price in the ordinary way. If it has been used or packed, it is not returnable.

We do not make any additional payment in these circumstances. We do not reimburse gate baggage fees, checked bag charges, rebooking costs, missed connections or any other expense arising from a carrier’s decision, and we do not offer, sell or arrange any insurance, guarantee, protection plan or similar product covering them.

This is not a limitation we impose reluctantly — it follows from what we do and do not claim. We publish measurements taken by us, using the method described on the how we measure page. We publish no compatibility claim, and the Size Ledger only subtracts numbers you supply from numbers we measured. Decisions about baggage rest entirely with the carrier and the airport operator, applying rules that we neither set nor have visibility of.

The same wording appears in the sizing notice, which we ask every customer to confirm they have read before ordering.

If something is wrong with a charge, please contact us before raising a dispute with your bank. Email support@bagsluggagemore.shop or call +1 5554329549; most issues are resolved the same day, and a refund from us is faster than a chargeback.

Where a dispute is raised, we respond to the payment provider with the order record, delivery tracking and correspondence. If the dispute is upheld in your favour, no further action is needed from you. If goods have been delivered and the dispute is declined, the order stands and the goods remain payable.

Statements on your card or bank record will show a descriptor identifying this store. If you do not recognise a charge, contact us and we will identify the order for you.